Privacy Policy

When you visit our store or place an order, we may collect the following types of information:

• Personal Identification: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit/debit card details (processed securely by our payment provider — we do not store card numbers).
• Device & Usage Data: IP address, browser type, pages visited, time spent on site, and referral URLs.
• Cookies: Small files placed on your device to improve your browsing experience and remember preferences.

We use the information we collect to:

• Process and fulfil your orders and send order confirmations.
• Communicate with you about your purchase, returns, or enquiries.
• Send promotional emails and newsletters (only with your consent).
• Improve our website, products, and customer experience.
• Comply with legal obligations and prevent fraud.

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our website and delivering your orders, including:

• Payment processors (e.g. Shopify Payments, Stripe)
• Shipping and logistics partners
• Email marketing platforms (only if you have opted in)

These third parties are required to keep your information confidential and use it only for the purpose of providing their services to us.

Our website uses cookies to enhance your shopping experience. Cookies help us remember your cart contents, track site usage, and personalise content. You can disable cookies through your browser settings, but this may affect some website features. By continuing to use our site, you consent to our use of cookies.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time by clicking "Unsubscribe" in any email we send.

To exercise any of these rights, please contact us at artisanstouch@gmail.com.

Our website may contain links to third-party websites (such as our social media profiles). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date. We encourage you to review this page periodically.